Terms & Conditions
Billing:
Your credit card will be billed as "LSL Buffalo."
Shipping:
Satisfaction:
Due to the personal nature of my products, no returns are accepted. However...
If your item isn't exactly right, please let me know as soon as possible. I will work with you to modify the item to suit your needs. If you don't let me know for weeks or months, you will be unfortunately on your own.
If something unexpected happens to your item, please let me know. If you discover you're allergic to the metal on the rivets, I can cover them in leather for you for just the cost of my labor and shipping. If a rivet fails, I am happy to replace it. I stand by my products!
If I have made a mistake or shipped the wrong item, please contact me within 12 days of delivery of your order.
If you are HAPPY with your item, please let me know. It makes me feel good :)
Payment Fine Print:
If you have negotiated a custom order and are paying a 50% deposit with 50% due on completion, once I email you that your item is done, you've got 30 days to make delivery arrangements (if you're local) and pay the balance. After 30 days, your item goes back to stock, and your deposit isn't refundable. Let me know if you need more time. In most cases, I can be flexible by a week or two. If you avoid me or don't communicate, I won't be flexible :)
After 1 month, the item goes back to stock, and no refund is given (even if the item is fully paid). I can only be responsible for keeping your items safe from hungry canines for so long.
Deposits are not refundable if you cancel your order. You're ordering custom work from an individual maker/crafter, not mass merchandise from a corporation. Please plan and budget accordingly.